Knowledge Assessment Competency Area

1. Description and Scope

Knowledge Assessment includes capabilities related to evaluating the effectiveness and efficiency of knowledge management activities, the impacts, outcomes and outputs of knowledge management interventions, benchmarking and development of knowledge metrics, and overall evaluation methods related to knowledge management.


2. Value of Competency to Knowledge Roles

This is a core competency with relevance to all knowledge roles, but of particular value to the role of Chief Knowledge Officer and Knowledge Managers.


3. Proposed Courses for Competency Area

There are currently no courses in the IAKM curriculum that address this competency. The courses suggested for this competency are listed below. Like other competencies, a mix of traditional courses (3 credits), masters or short courses (2 credits), and workshops (1 credit) are recommended. They are presented in the order they might be offered in the course catalog. Each course also has a potential source or provider, identified in parentheses.

This competency as currently proposed is underdeveloped. Recommendations for additional courses are being solicited from external experts. Currently only three courses are proposed. When the three proposed courses are delivered, students would have one 3-credit course to chose from in the Fall Semester and two 2-credit courses in the Spring Semester.



Course
Type of Course
Semester Offered

Knowledge Assessment and Evaluation Methods
3-credit
Fall

Organizational Analysis
2-credit
Spring

Knowledge Audits
2-credit
Spring

This is a competency where a mixture of synchronous and asynchronous delivery may be effective. The methods may be discussed in asynchronously packaged lectures, but the consultation on applications would need synchronous support.


4. Recommended Course Development Strategies and Schedule

Developing courses in this competency means going directly to the experts such as Danis, Fonseca and organizations such as McKinsey and Booz Allen Hamilton. Typically, assessment and evaluation methods applied to knowledge management require significant understanding of knowledge management interventions and commodities, as well as a strong background in general assessment and evaluation methods.

All three courses in this competency area are scheduled for development in Academic Year 2011-12.





Course
Year
Development


Knowledge Assessment and Evaluation Methods
2011-12

Organizational Analysis
2011-12

Knowledge Audits
2011-12


By Academic Year 2012/13 we would have deployed all of these courses, with the bulk of the effort coming in Academic Year 2011/12.


New Courses AddedAcademic Year 2010-11
New Courses Added
Academic Year 2011-12

New Courses Added Academic Year 2012-13
Total Courses 2013-2014
3 credit = 0
2 credit = 0
1 credit 0

3 credit =1
2 credit =2
1 credit =0

3 credit =0
2 credit =0
1 credit =

3 credit =1
2 credit =2
1 credit =0


5. Funding Opportunities for Course Development

As the Goodyear Knowledge Management team has a high interest in KM assessment and evaluation, we would propose to use Goodyear Endowment Funds for any course development expenses for this competency. However, the preference is to develop these courses through synchronous delivery, and to capture the content for asynchronous packaging and delivery at a later date.

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