Knowledge Operations Competency Area

1. Description and Scope

Knowledge Operations has both soft and hard competencies. The soft competencies include ensuring that knowledge processing is aligned with the organizations business goals and objectives, and is integrated into the organization’s everyday business and work. It also includes decisions sciences and systems, business architecture and workflow management. The hard competencies include elicitation and representation of human capital (tacit knowledge and skills) as structural knowledge (business rules, business process applications), business process optimization, operations compliance, and business analytics.


2. Value of Competency to Knowledge Roles

This competency is of value to all roles, but in varying depths and for varying reasons. For Knowledge Architects it provides the tools and skills to help them design knowledge into the organization’s business processes. For Knowledge Analysts it provides the means to communicate the business’ needs in a ways that engineers and architects can understand. While this competency focuses on operations in knowledge organizations, it is also of value to business professionals. Many of the courses are central to understanding and managing all organizations. Knowledge managers should also have a general understanding of knowledge architecture, but do not need an in depth knowledge. Knowledge engineers may also need in depth competency here, particularly where there is no Knowledge Architect on the team.

This competency is of potential interest to the MBA + 4KM collaboration.


3. Proposed Courses for Competency Area

IAKM currently offers two courses in this competency area: Business Process Management and Business Intelligence. Business Process Management course content is in need of revision, and that revision is planned for 2010-11. The additional courses suggested for this competency are listed below. Like other competencies, a mix of traditional courses (3 credits), masters or short courses (2 credits), and workshops (1 credit) are recommended. The recommended courses are presented in the order they might be offered in the course catalog. Each course also has a potential source or provider, identified in parentheses.

When all courses are available, students would have two 3-credit courses from which to select in both the Fall and the Spring Semester. This competency has a strong application orientation. In addition to the 3 credit courses, there are several 2-credit courses and 1-credit workshops. These provide students with an opportunity to learn specific methods and skills that it would otherwise be difficult to acquire in an academic setting.


Course
Type of Course
Semester Offered
Data Management
3 credits
Fall
Business Intelligence
3 credits
Fall
Introduction to Business Architecture
2 credits
Fall
Business Capability Modeling
2 credits
Fall
Business Process Re-engineering/Re-design
2 credits
Fall
Business Reports Design
1 credit
Fall, Spring
Workflow Automation
1 credit
Fall, Spring
Business Service Costing & Valuation
1 credit
Fall, Spring
Business Process Management
3 credits
Spring
Decision Sciences and Systems
3 credit
Spring
Data Governance
2 credits
Spring
Business Rules Design
2 credits
Spring
Workflow Analysis
2 credits
Spring
Data Mining
2 credits
Summer
Business Analytics
2 credits
Summer
Workload Management and Balancing
1 credit
Summer

4. Recommended Course Development Strategies and Schedule

This competency area has many potential partners and experts. Significant collaborative development is expected for this area – collaboration with professional associations (ABPMP, AIIM), with the School of Business and with the Regional and Corporate Services office. Development partners should also carry some indication of certification within their domain. The recommendation is that we begin to develop courses jointly with these partners to ensure that courses are of sufficient quality to appeal to business and knowledge professionals. Partnering with these organizations may also allow our students to prepare to take certification examinations where they might exist (BPM, COBIT, ITIL, etc.)

Mixed delivery models will be important to this competency, though much of the work can be effectively delivered in an asynchronous mode.

In Academic Year 2010-11 we propose to revamp the Business Process Management course, to develop one new 3-credit course, and two 2-credit courses. The majority of the course development work would come in Academic Year 2011-12. This would give us time to work closely with the School of Business.


Course
Year Developed
Business Process Management
Exists but needs redevelopment
Data Management
2010-11
Introduction to Business Architecture
2010-11
Business Capability Modeling
2010-11
Data Governance
2010-11
Decision Sciences and Systems
2011-12
Business Process Re-engineering/Re-design
2011-12
Business Rules Design
2011-12
Workflow Analysis
2011-12
Data Mining
2011-12
Business Reports Design
2011-12
Business Analytics
2012-13
Workflow Automation
2012-13
Business Service Costing & Valuation
2012-13
Workload Management and Balancing
2012-13
Business Intelligence
Exists

5. Funding Opportunities for Course Development

We propose to use a mix of development and delivery options to build out this curriculum. In Academic Year 2010-11 we propose to use synchronous delivery to deliver several of the courses. For these courses, we have a good idea of what defines scope, coverage and quality so the risk is low. These courses include:


  • Business Process Management (revamping and redesign)
  • Data management
  • Decision sciences and systems
  • Data Governance

We propose to use Goodyear Endowment Funds to develop asynchronous courses for two courses.


  • Business Capability Modeling (also of interest to AIIM as Master’s Class)
  • Introduction to business architecture

Goodyear funds may also be used to support collaborative course development with the Association for Business Process Management, including:


  • Business rules design
  • Workflow analysis
  • Business analytics
  • Workflow automation
  • Business Reports Design

We are also investigating special curriculum development grants from some of the major business software developers. Where we can secure funds, they would be used to support development and delivery of:


  • Business process re-engineering
  • Business reports design
  • Business rules design
  • Business service costing and valuation
  • Data governance
  • Data mining
  • Workflow automation
  • Workload management and balancing

By Academic Year 2013-14, students would have a robust set of courses available to build their competencies in this area.


New Courses Added
Academic Year 2010-11

New Courses Added
Academic Year 2011-12

New Courses Added
Academic Year 2012-13

Total Courses 2013-2014
3 credit = 1
(1 revamp)
2 credit = 3
1 credit 0

3 credit =1
2 credit =4
1 credit =1

3 credit =0
2 credit = 1
1 credit =3

3 credit =4
2 credit =8
1 credit =4

Add Discussion